Refund & Cancellation Policy

Welcome to V-MAT India (trading as Vedic Math Academy of Talent UK, accessible at vmat.uk). We are dedicated to providing world-class mathematical and cognitive education. This Refund & Cancellation Policy sets out your legal rights under UK consumer protection laws regarding digital courses, subscription passes, school programmes, and physical educational materials.

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1. Statutory 14-Day Cancellation Right ("Cooling-Off" Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel most contracts entered into online within 14 calendar days without giving any reason.

• Cancellation Period: The 14-day cancellation window begins on the day the contract is formed (the date of your purchase or order confirmation).
• Exercising Your Right: To cancel within this period, you must inform us of your clear decision by emailing our billing desk at info@vmat.uk or using our contact details below before the 14-day period has expired.

2. Digital Content & Online Courses

3. Subscriptions & Game Zone Passes

• Recurring Access: Subscriptions (1-month, 6-month, or 12-month passes) grant continuous access to our game zone and lesson library during the active billing term.
• Cancelling Automatic Renewal: You may cancel future renewals at any time from your Parent / Student Dashboard or by notifying info@vmat.uk at least 48 hours before your next billing date. Your access will remain active until the end of your current paid period.
• Cooling-off: If you cancel within the initial 14 days of first subscribing and have not accessed any paid content or games, a full refund will be granted upon written request.

4. Physical Educational Goods (Workbooks & Learning Kits)

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013:

• 14-Day Change of Mind Return: You have 14 days from the date you receive physical goods to notify us that you wish to return them. The goods must be in their original, unused, and resalable condition with all seals intact. Return postage is the responsibility of the customer unless the item was sent in error.
• Damaged, Defective, or Incorrect Goods: If your workbook or kit arrives damaged, defective, or not as described, you are entitled to a full refund, repair, or replacement within 30 days of delivery. We will provide a pre-paid UK return label or cover the standard return postage cost.

5. School & Institutional Licences

Purchases made by schools, academies, or educational institutions operate under business-to-business (B2B) terms. Cancellation of tiered seat packages is permitted within 14 days of invoice, provided no more than two (2) student seats have been activated. Customized school curricula or on-site teacher training days cancelled less than 7 working days before delivery are non-refundable.

6. How to Request a Refund

To submit a cancellation or refund claim, please contact our billing desk with your order details:

7. Refund Method & Processing Timeframe

Once your refund is approved:

• All refunds are issued in your own currency back to the original method of payment (Debit/Credit Card, Visa, Mastercard, American Express, Apple Pay, Google Pay via our secure FCA-regulated payment partner Razorpay).
• Our team processes approvals within 1 to 2 business days.
• Depending on your UK card issuer or bank, the credit will appear on your bank statement within 3 to 5 business days (and strictly within a statutory maximum of 14 calendar days).

8. Company Information & Governing Law

This policy is governed by and construed in accordance with the laws of England and Wales. You agree that any dispute arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.